Privacy Policy

1. Introduction

Divine Events & Tent Rentals (“Divine Tents”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website (https://divinetents.com/), request quotes, or engage with our services.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

1. a) Information you provide directly

• Contact information: name, email address, phone number, mailing address
  
  
• Event details: date, location, guest count, desired services
  
  
• Payment or billing information (if applicable)
  
  
• Communication content: emails, messages, feedback, requests
  
  
• Other information you choose to provide (preferences, notes, attachments)
  
  

1. b) Information collected automatically

• Usage data: pages visited, time spent, click paths, referring/exit pages
  
  
• Device and technical information: IP address, browser type and version, device type, operating system, screen resolution
  
  
• Cookies, web beacons, and similar technologies
  
  

1. c) Third-party sources
   We may receive information from third parties (e.g., social media platforms, analytics services) to enrich or verify our records, as permitted by law.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries, provide quotes, coordinate services, and manage your event
  
  
• To process payments and billing
  
  
• To personalize your experience and tailor our offerings
  
  
• To send administrative communications (order confirmations, updates, notices)
  
  
• To send marketing or promotional communications (with your consent)
  
  
• To monitor, analyze, and improve our website, services, and security
  
  
• To comply with legal obligations
  
  

4. Sharing & Disclosure

We may share your personal information in the following circumstances:

• Service providers & vendors: to contractors, event suppliers, third-party service providers (e.g. installers, transporters) who assist in fulfilling your order
  
  
• Legal compliance & protection: when required by law, court order, or to protect our rights, property, or safety
  
  
• Business transfers: in connection with a merger, acquisition, sale, or asset transfer (with protections for your data)
  
  
• With your consent: where you expressly agree or direct
  
  

We will not sell your personal information to third parties for their marketing purposes.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Recognize you on return visits
  
  
• Analyze website traffic and usage
  
  
• Deliver relevant content, features, or marketing
  
  
• Enhance performance and security
  
  

You may disable cookies via your browser settings, but some features of the site may become unusable.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described (e.g. to fulfill service obligations, ensure legal compliance, resolve disputes). When no longer needed, we will securely delete or anonymize your data.

7. Security

We implement commercially reasonable technical, physical, and administrative safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or storage is entirely secure — we can’t guarantee absolute security.

8. Children

Our services are not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it.

9. Your Rights & Choices

Depending on your location, you may have rights such as:

• Accessing, updating, or deleting your personal information
  
  
• Withdrawing consent or objecting to certain processing
  
  
• Portability of your data
  
  
• Requesting restriction of processing
  
  

To exercise your rights or make a request, contact us via the information below. We may need verification of your identity.

10. International Transfers

If you are located outside the jurisdiction where we operate (e.g. outside British Columbia or Canada), we may transfer your information to servers or service providers across borders. We will ensure appropriate safeguards are in place (e.g. contracts, standard data protection clauses) to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post a notice on our site with the “Last updated” date. Your continued use of our website or services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Divine Events & Tent Rentals
Phone: (778) 241-2812
Email: info@divinetents.com